PRIVACY POLICY

Friend’s Plumbing, Inc.

Effective Date: June 1, 2025 | Last Updated: May 26, 2026

Friend’s Plumbing, Inc. (“Friend’s Plumbing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at friendsplumbing.com, contact us by phone or email, request plumbing services, or engage with us via SMS text messaging. Please read this policy carefully. By using our services or website, you agree to the practices described herein.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you request a quote, schedule service, or contact us, we may collect:

• Full name
• Home or business address (service location)
• Phone number (including mobile number for SMS communications)
• Email address
• Details about your plumbing issue or service request
• Payment information (processed securely through third-party payment processors)
• Service agreement information

1.2 Information Collected Automatically

When you visit friendsplumbing.com, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or source
• Device type and operating system
• Cookies and similar tracking technologies (via Google Tag Manager and Facebook Pixel)

1.3 Information from Third Parties

We may receive information about you from third-party sources such as review platforms (e.g., Google Reviews), online advertising platforms, or referral services in connection with our plumbing services.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Schedule and dispatch plumbing technicians to your home or business
• Provide drain cleaning, water heater repair and installation, sewer repair, leak detection, water softener and filtration, video drain inspection, garbage disposal, faucet repair, and all other plumbing services we offer
• Send service confirmation, appointment reminders, and follow-up communications
• Send SMS text messages if you have provided consent (see Section 5)
• Process payments and manage your service agreement
• Respond to inquiries and customer support requests
• Improve our website, services, and marketing
• Comply with applicable laws and regulations
• Send marketing communications if you have opted in

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, email/SMS platforms) under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of our business assets.
• Protection of Rights: To protect the rights, property, or safety of Friend’s Plumbing, our customers, or the public.

IMPORTANT: Mobile phone numbers and SMS consent information will NEVER be sold, shared, or rented to third parties or affiliates for their own marketing or promotional purposes.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses Google Tag Manager, Google Analytics, and Facebook Pixel to track website usage and measure advertising effectiveness. You may control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality. We do not respond to “Do Not Track” browser signals at this time.

5. SMS TEXT MESSAGING

5.1 Consent to Receive SMS

By providing your mobile phone number and checking the consent box on our contact form or verbally agreeing with our representative, you consent to receive SMS text messages from Friend’s Plumbing (operated by Go Elevate Brands LLC on behalf of Friend’s Plumbing). Messages may include:

• Appointment confirmations and reminders
• Technician dispatch notifications and arrival windows
• Service updates and follow-up communications
• Promotional offers and special discounts (if opted in separately)

5.2 SMS Disclosure

I Consent to Receive SMS Notifications & Alerts from Go Elevate Brands LLC on behalf of Friend’s Plumbing. Message frequency varies. Message & data rates may apply. Text HELP to (727) 428-0323 for assistance. You can reply STOP to unsubscribe at any time.

5.3 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Upon receipt of your STOP message, we will send a final confirmation and you will receive no further SMS messages unless you re-subscribe.

5.4 Help

For assistance with SMS, reply HELP to any text message or contact us at (727) 428-0323 or contact@friendsplumbing.com.

5.5 Mobile Data

Message and data rates may apply depending on your mobile carrier plan. Friend’s Plumbing is not responsible for any charges from your wireless carrier related to SMS communications. Message frequency varies based on your service schedule and preferences.

6. DATA SECURITY

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions to protect your personal data.

7. DATA RETENTION

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are generally retained for a minimum of five (5) years consistent with Florida business record-keeping practices.

8. YOUR RIGHTS AND CHOICES

Depending on your state of residence, you may have rights including:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your personal information (subject to legal retention obligations)
• The right to opt out of marketing communications

To exercise any of these rights, contact us at contact@friendsplumbing.com or call (727) 428-0323.

9. CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites (such as our BBB profile or social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will post the revised policy on our website with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact:

Friend’s Plumbing, Inc.

325 Mears Blvd., Suite 100, Oldsmar, FL 34677

Phone: (727) 428-0323

Email: contact@friendsplumbing.com

Website: www.friendsplumbing.com